SALISBURY, MD—Employee shortages. Problem Customers. Shoplifting. Separately, these are issues many retailers face in today’s environment. The latter two, however, may have an even bigger impact on the first than previously thought, according to a recent study co-authored by Dr. Patrick Fennell, Salisbury University assistant professor of marketing. Published in the Journal of Service Research under the…
Study by SU’s Fennell Identifies Customer Behavior, ‘Guardianship’ Policies Among Issues Exacerbating Employee Attrition
